Privacy Policy

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1. Introduction

At Vcare, we are committed to protecting the privacy of our users. This privacy policy explains how we collect, use, and protect the personal information you provide to us when using our website and related services.

2. Information Collection

We collect personal information when you create an account with us, subscribe to our newsletter, or use our services. This information may include your name, email address, phone number, and other contact information.

In addition, we may collect information about your use of our website, such as the pages you visit and the actions you take. This information may be collected through the use of cookies and other tracking technologies.

3. Information Use

We use the personal information we collect to provide you with the services you request, to improve our website and services, and to communicate with you. We may also use your personal information for internal purposes, such as to monitor and analyse use of the website, and to improve the quality of our services.

4. Information Sharing

We do not sell or share your personal information with third parties, except as described in this privacy policy or with your

consent. We may share your personal information with service providers who help us provide our services, such as website hosting and email services.

5. Security

We take reasonable precautions to protect the personal information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your personal information.

6. Scope

This Privacy Policy applies to information we collect through our website, mobile application, or any other platform provided by Vcare (collectively referred to as the “Service”).

7. Personal Information Collected

We may collect the following types of personal information:

  • Contact Information, such as name, email address, postal address, and phone number.
  • Identity Information, such as date of birth, government-issued ID number, and passport information.
  • Profile Information, such as username, password, and profile picture.
  • Content Information, such as documents and information uploaded to the Service.

8. Use of Personal Information

We use the personal information we collect for the following purposes

  • To provide and improve the Service, including to authenticate users, manage their accounts, and respond to customer support requests.
  • To send administrative and promotional emails.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.

9. Sharing of Personal Information

We may share your personal information with third parties for the following purposes

  • Service providers who assist us in providing the Service, such as hosting and storage providers.
  • Law enforcement, government agencies, or other third parties as required by law or in connection with legal proceedings.
  • Third parties with whom we may merge or be acquired by, in which case we may share your personal information with such third party.

10. Data Security

We take reasonable steps to protect the personal information we collect from unauthorised access, use, alteration, or destruction. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.

11. Your Rights

You have the following rights with respect to your personal information

  • To access, update, or delete your personal information.
  • To request a copy of your personal information.
  • To withdraw your consent for us to collect or use your personal information.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make changes to this Privacy Policy, we will notify you by revising the Effective Date at the top of this Privacy Policy and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you an email notification).

This Privacy Policy governs the access and usage of the Vcare application and Vcare Portal/website. It outlines how Vcare (referred to as "Vcare," "We," "Us," or "Our") handles personal and usage information of its users (referred to as "You" or "User").

  1. The Vcare allows browsing of the site without the need to sign up. In this case, no specific personal information is collected that could identify the user individually.
  2. To sign up for a Vcare account, the user must provide their personal mobile number and may link their account with their Aadhaar number for authentication purposes. During the Aadhaar authentication process, the user's eKYC details are collected and associated with their Vcare account.
  3. Issuers may push documents or certificates to the user's Vcare account in electronic form or through a Uniform Resource Identifier (URI).
  4. Vcare collects information such as Internet Protocol (IP) addresses, domain name, browser type, operating system, date and time of visit, pages visited, referring URLs, etc. This information is not linked to the identity of individual users unless there is an attempt to violate or infringe the Vcare service and privacy policy or provisions of the Information Technology Act, 2000 or any other applicable law.
  5. Vcare uses cookies to improve the user experience and tailor it to their preferences. Temporary cookies are used for this purpose and users can control cookies through their browser settings and other tools. However, blocking cookies may result in an interruption of the Vcare session. Users are advised to close their sessions after use to avoid possible misuse of cookie information.
  6. Vcare does not share or disclose any information, including eKYC details collected from Aadhaar during sign-up, with any individual or organisation unless it is required by law or authorised by the account holder with their consent.
  7. The Vcare account holder has the liberty to share their uploaded documents or URIs with any individual or organisation at their discretion and with their express consent. The responsibility of sharing documents lies with the user only, as Vcare merely facilitates the sharing process.
  8. Vcare allows users to see and analyse the activity log of any document or URI shared by them with various individuals and organisations for transparency and choice.
  9. The Vcare account holder is solely responsible for all self-uploaded documents and must not share or perform any act that may violate the terms and conditions of the Vcare service, privacy policy, or provisions of the Information Technology Act, 2000 or any other applicable law.
  10. Personal and usage information collected may be shared with other organisations if Vcare believes in good faith that access, use, preservation, or disclosure of the information is reasonably necessary
    • To comply with applicable laws, regulations, legal processes, or government requests;
    • To detect, prevent, or address fraud, security, or technical issues and to investigate potential violations;
    • To protect against harm to the rights, property, or safety of Vcare, other users, or the public as required or permitted by law.
  11. Provide clear and concise information about what personal information is collected, how it is used, and with whom it may be shared.
  12. Be transparent about the data collection, storage, and processing practices and explain what security measures are in place to protect personal information.
  13. Clearly explain the user's rights with regards to their personal information, such as the right to access, correct or delete their information.
  14. Include a notice about how changes to the privacy policy will be communicated to users and how users can opt-out of data collection or sharing.
  15. Explain the process for reporting privacy violations or concerns and the steps that will be taken to resolve them.
  16. Include clear instructions on how users can control the use of cookies and similar technologies.
  17. Provide clear information about the retention period for personal information and explain when and how it will be deleted.
  18. Consider offering additional privacy controls and options for users, such as the ability to limit data sharing or restrict the use of certain data fields.
  19. Seek legal guidance to ensure that the privacy policy complies with all applicable laws and regulations.
  20. Make the privacy policy easily accessible to all users, either through the website or by providing a direct link.

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